JPMorgan Chase Refuses To Reimburse Customer After Bank’s Employee Steals $30,000 From Account: Report
JPMorgan Chase has refused to reimburse a customer for over a year after a former employee, Robert Murphy, allegedly stole $100,000 through a fraudulent wire transfer in 2021. Despite the criminal charges against Murphy for identity theft and fraud, the bank initially denied reimbursement to victims Justin and Suzanne Lee. The situation changed only after media attention, leading to the return of the stolen funds. Murphy remained employed at Chase until 2022 and later worked at INVESCO until March 2023.
JPMorgan Chase refused to reimburse a customer for more than a year after the bank’s own employee drained $30,000 from the account, according to a new report.
Criminal warrants show former Chase employee Robert Murphy allegedly initiated a massive, fraudulent wire transfer, reports the ABC-affiliated news station WSB-TV.
Murphy, who was an investment advisor at Chase, is accused of initiating the illicit transfer at a Chase branch in Atlanta in 2021. He’s now been charged with identity theft, fraud and computer theft.
Victims Justin Lee and his wife Suzanne say the bank repeatedly refused to reimburse, and they nearly gave up.
Chase then returned the stolen $30,000 after WSB-TV’s investigation brought attention to the case.
The Lees have also signed a confidentiality agreement with the bank.
Murphy continued to work at Chase until 2022, and worked as a broker and investment advisor at INVESCO until March of this year.