The Financial Regulatory Administration, in conjunction with the State Administration for Market Regulation and the People's Bank of China, interviewed six travel platform companies
The Financial Regulatory Administration, in conjunction with the State Administration for Market Regulation and the People's Bank of China, held discussions with six travel platform companies (TONGCHENGTRAVEL, Amap, Ctrip, Fliggy, TravelSky, and Qunar) to require them to standardize the marketing practices of their lending businesses, prohibit misleading advertising, clearly disclose loan information, remind consumers to borrow rationally, improve customer complaint handling, enhance service quality, and protect consumer rights
Recently, the Financial Regulatory Administration, in conjunction with the State Administration for Market Regulation and the People's Bank of China, held discussions with six travel platform companies: TONGCHENGTRAVEL, Amap, Ctrip, Fliggy, Qunar, and Hanglv Zongheng. Regarding the issues these companies face in their cooperation with financial institutions to conduct lending business, they are required to standardize marketing practices, refrain from using misleading promotional language; clearly disclose the names of lending institutions and credit product information, and explicitly remind borrowers of rational borrowing; ensure smooth customer complaint channels, respond promptly and properly handle consumer disputes, focus on improving service quality, and effectively safeguard consumers' legal rights and interests.
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