Avoid low-level repetition, SOP enters the era of large models

🔝What is SOP?

SOP (Standard Operating Procedure) is a set of standardized operational guidelines designed for specific, process-oriented tasks, aimed at improving work efficiency, ensuring work quality, reducing risks, and achieving goals effectively.

The history of SOP can be traced back to the Industrial Revolution in the late 18th century. Today, SOP is widely used across various industries, but it still faces two major challenges:

⚠️ High turnover in customer service and high training costs
All companies gradually break down their business, products, and services into different SOPs to maximize service efficiency and quality benefits. However, due to the high turnover rate in customer service roles and the rapid changes in SOPs, training costs have become a significant challenge.

⚠️ Execution supervision
How to ensure that agents effectively and accurately execute SOPs during service seems to have no clear solution yet. Although there are some quality inspection methods, there seems to be no good way to provide substantial assistance during the execution process.

🤖Tianrun Rongtong has integrated large models into the agent workstation, upgrading the agent assistant robot (hereinafter referred to as copilot) to help agents efficiently and effectively complete communication tasks when interacting with customers.

✅ Copilot automatically matches suitable SOPs based on customer inquiries, providing process guidance.
✅ Copilot follows the current conversation progress, suggesting the next steps to respond, offering substantial support to agents.
✅ Copilot can be used in both online customer service and voice hotline scenarios.
✅ For scenarios like customer follow-ups or information confirmation, agents can manually select the appropriate SOP before making the call. After connecting, copilot will provide maximum assistance based on the selected SOP.

🌟Tianrun Rongtong has integrated large models into various functions such as work orders, text robots, voice robots, knowledge bases, and agent assistance, and has already deployed them for many leading industry clients. Welcome to follow Tianrun Rongtong.

🌟Contact us to get the most advanced large-model customer communication solutions in China.